Welcome to the CleverSoft Support Forum!
Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.
Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)
To submit a Ticket always remember:
- Include as many information as possible to explain your issue
- Please some screenshots to explain more clarification about your issue
- Your URL & admin account
- Your theme version
- FTP & SSH accounts of your server.
- If you installed extensions, specify which are these
Thanks for purchasing our products & have a great day! :)
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